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ARTICLES
FINANCIALS
ServiceNow an AI “lighthouse” shining bright with caution in Q2 results
ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.
ServiceNow “fastest ever” as it reaches $2bn revenue first
ServiceNow has surpassed the $2bn quarterly revenue barrier for the first time, according to its first quarter (Q1) results.
TOP NEWS
ServiceNow earnings reveal a tireless appetite for growth and first shots across the bows at ERP vendorsBy Paul Esherwood
The latest ServiceNow earnings call followed a similar theme to previous quarters: revenues up by more than 20 percent; average contract value soaring with customers paying $10m+ up 60 percent; and more than 1,500 customer with ACV more than $1m. Across every metric, ServiceNow defies the macroeconomics and industry trends – as Bill McDermott, CEO, confidently stated: “we have a tireless appetite for growth”, and their customers seem hungry.
BLOGS
ServiceNow’s Utah release focuses on solving hybrid space challengesBy Sarah Thomas
ServiceNow's new Workplace Lease Administration feature takes aim at solving the big issues around hybrid working.
Low code and the rise of hyperautomation & ERP modernizationBy Gregg Aldana
ServiceNow on how low code, citizen developer tools and hyperautomation play key roles in ERP modernization.
ServiceNow’s critical role in today’s HR tech marketBy Josh Bersin
The HR technology market is massive. More than $80bn per year is spent on tools to hire, pay, manage, develop and support employees around the world.
Workday vs. ServiceNow: The Big ShiftBy Josh Bersin
Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation
CUSTOMER SUCCESS
A healthy approach to service management excellence with UDG GroupBy ERP Today
In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes
EDITORS CHOICE
The art of enterprise intelligenceBy Dave Wright
Amazon, Venmo and Uber Eats: none of these iconic brands allow us to do anything we couldn’t do before. After all, I bought stuff on the internet, paid the babysitter, and ordered food delivery for years before any of those companies came around.
NEWS
